Terms of Use

1. Introduction and identity of the parties

These terms of use ("the Terms") govern the relationship between Turgeman Guetta Hadar Mazal, exempt dealer number 204174361, address: נוקדים, כפר אלדד 142, ישראל ("the Company", "Lessio"), and anyone using the Lessio platform ("the Customer", "the User").

Using the Lessio platform — including registering an account, accessing the system, using features, taking part in a pilot, opening a trial account, entering the parent portal, or using any part of the service — constitutes full and binding acceptance of these Terms and of the Lessio privacy policy.

Support enquiries: support@getlessio.com · Legal enquiries: support@getlessio.com

2. Definitions

"Lessio / the system"

— The software-as-a-service (SaaS) platform operated by the Company, including all user interfaces, the API, the parent portal, accompanying applications, databases and related services.

"The Company / the service operator"

— Turgeman Guetta Hadar Mazal, exempt dealer number 204174361, who operates Lessio and provides the service.

"Business customer"

— A business, educational institution, learning centre, private tutor, company, non-profit or any other legal entity or individual purchasing access to Lessio in order to run an independent business.

"Authorised user"

— A teacher, employee, manager, partner or any other person the business customer has authorised to access the system on its behalf.

"End user"

— A parent, student, teacher, employee or customer of the business customer who uses the publicly reachable parts of the system (such as the parent portal) without being a direct party to an agreement with the Company.

"Customer content"

— Any information, data, text, images, files, contact details, messages and other content the business customer enters into the system, uploads to it, or creates through it.

"Third-party providers"

— External service providers the system may rely on, including but not limited to: WhatsApp/Meta, card-payment processors, invoicing providers, cloud providers, email and SMS services, and analytics tools.

"The service / the services"

— All functionality, tools, interfaces and capabilities offered through Lessio, as they may be from time to time.

3. Acceptance of the Terms

Doing any of the following constitutes binding acceptance of these Terms:

• Registering and creating an account
• Signing in to the system
• Using any part of the service, including during a pilot or trial period
• Clicking "I agree", "Join", "Continue" or a similar confirmation during sign-up
• Using the parent portal

A person using the system on behalf of a business, company, non-profit or any other legal entity represents that they are authorised to bind that entity and accepts the Terms on its behalf as well. Anyone who does not agree to the Terms must not use the service.

4. Description of the service

Lessio provides operational infrastructure for running businesses in private tutoring and learning centres. The system may include, from time to time, capabilities for managing: students, parents, teachers, lessons, calendars, availability, cancellations, attendance, WhatsApp messages and reminders, charges, payment requests, payment statuses, connections to payment and invoicing providers, a parent portal, reports and management views.

Lessio is an operational system that supports running these processes. It is not a payment processor, a bank, a credit card company, a bookkeeping service or a tax adviser, and it does not issue tax invoices on the customer's behalf unless expressly agreed otherwise.

The features, capabilities, interfaces and third-party services available within Lessio may change, be added, limited, removed or updated from time to time, subject to reasonable notice in the case of a material change.

5. Pilot, beta and free use

Lessio offers a trial period of 30 days at no charge and with no credit card required. At the end of that period, moving to a paid plan requires express consent.

Free use is provided "as is", without any undertaking as to availability, stability, continuity, data integrity, performance, full support or fitness for any particular need.

The Company reserves the right to discontinue, limit, change or upgrade free use at any time, with reasonable advance notice where possible. Free use does not create a right to continued free use and does not prevent the Company from requiring a move to a paid plan at any time.

6. User accounts and permissions

• The business customer is responsible for keeping its account credentials confidential.
• The customer is responsible for every action taken through its account — whether by the customer or by authorised users it has added.
• The customer is responsible for setting appropriate permissions for teachers, employees and authorised users. The Company is not responsible for unauthorised access resulting from the customer's own configuration.
• The customer undertakes to notify the Company immediately at support@getlessio.com in any case of suspected unauthorised use of its account.

7. Business customer responsibilities

8. Information about minors

The system may be used to manage information about students who are minors (under 18).

The business customer represents and confirms that it has the legal right to enter, store and process personal information relating to students who are minors, and that it has obtained the consents required by law from parents and/or legal guardians. The customer is responsible for providing appropriate privacy notices and for arranging consents in accordance with the law.

Lessio is not responsible for verifying that the customer obtained the required consents, and will act in accordance with the law and with its privacy policy in respect of any request concerning such information.

9. Privacy and data processing

The use of personal information collected through the service is governed by the Lessio privacy policy (available at /privacy), which forms an integral part of these Terms.

The customer grants Lessio permission to process the information needed to operate the service, provide support, maintain it and improve it. The Company may process information for security, technical support, performance analysis, legal compliance and prevention of misuse.

Lessio will not sell identifiable personal information to third parties for marketing purposes. The Company may process anonymous or aggregated data (which does not allow a specific person to be identified) in order to improve the service and analyse trends.

10. Third-party providers

In order to provide the service, Lessio may rely on external providers, including but not limited to: WhatsApp/Meta, card-payment processors, invoicing providers, cloud providers, email and SMS services, and analytics providers.

The Company is not responsible for the availability, performance, policies, changes, blocks, faults, changes of terms or any failure of third-party providers — including a WhatsApp account being blocked, a payment failure, an API change, or a cloud service outage.

The customer is responsible for connecting its accounts to external services, obtaining the required permissions, the correctness of its payment details, and complying with those providers' terms of use.

11. Payments, subscriptions and cancellations

11.1 Plans and prices

Prices are final and carry no VAT. Lessio reserves the right to change prices on 30 days' notice.

11.2 Late payment

Late payment may lead to restricted access to the service, suspension of the account, and — in the case of prolonged non-payment — termination of the engagement. The Company will send a reminder before taking any such step.

11.3 Cancellation

The customer may cancel its subscription at any time by emailing support@getlessio.com or by clicking "Cancel subscription" in the account management screen. Cancellation takes effect at the end of the current billing period. No pro-rata refund is given for a period that has already begun, subject to any mandatory law.

11.4 Refund policy

A customer within 14 days of the first charge only may request a full refund. After that, no pro-rata refund is given, subject to any mandatory law.

11.5 Consumer customers

Where the customer is a "consumer" as defined in the Israeli Consumer Protection Law, 5741-1981, the cancellation rights set out in that law apply, including the right to cancel a transaction within 14 days, to the extent it applies in the circumstances of the specific transaction.

12. Availability, maintenance and changes

The service is provided "as is" and "as available", without any undertaking as to continuous availability, a particular level of performance, freedom from faults, or full fitness for the customer's needs. The Company does not commit to a specific service level (SLA) unless agreed otherwise in a separate written agreement.

There may be planned outages for maintenance, updates and upgrades — the Company will make reasonable efforts to carry out maintenance outside peak hours. There may also be unplanned outages arising from third-party infrastructure, which are outside the Company's control.

13. Prohibited use

The customer undertakes not to do, and not to allow others to do, any of the following:

• Use the service for any unlawful, misleading or fraudulent purpose, or one that infringes the rights of others.
• Process, store or transmit personal information without lawful authorisation, contrary to the Protection of Privacy Law.
• Send commercial messages, advertising or spam without the recipient’s express consent, as required by the Communications Law.
• Attempt to break in, access without authorisation, circumvent security mechanisms, reverse engineer, scrape automatically, carry out a denial-of-service attack, or otherwise harm the operation of the system.
• Impersonate a person, a business, a Lessio representative, a government authority or any other party.
• Enter information that is incorrect, misleading, unauthorised, stolen, infringing, inciting, obscene, offensive, defamatory or unlawful.
• Use the service in breach of the terms of WhatsApp/Meta, payment processors, invoicing providers or any third-party provider.
• Sell, transfer, rent or sub-license access to a third party without express written approval.

14. Intellectual property

All rights in the Lessio platform — including source code, design, brand, logo, business logic, processes, screens, interfaces and documentation — belong to the Company and/or its licensors and are protected by intellectual property law.

The customer receives a personal, limited, non-exclusive, non-transferable and non-sublicensable licence to use the service for its internal purposes, for the duration of the engagement only.

Customer content remains owned by the customer and/or the data subjects, under applicable law. Lessio may use anonymous and/or aggregated data (which does not allow a specific person to be identified) to improve the product and analyse performance.

15. Confidentiality

Each party undertakes to keep confidential the other party's confidential business information disclosed to it during the engagement. This undertaking does not apply to information already known before disclosure, information that became public through no fault of the receiving party, or information required to be disclosed by law, court order or the demand of a competent authority. Lessio may disclose information to service providers acting on its behalf, provided they are subject to similar confidentiality obligations.

16. Limitation of liability

To the fullest extent permitted by law, Lessio will not be liable for indirect, consequential, incidental, special or punitive damages, or for loss of profits, revenue, transactions, customers, goodwill or data, even if it was advised of the possibility of such damage.

Lessio is not liable for damage arising from: faults, blocks or changes by third-party providers; errors in information the customer entered; incorrect use by the customer; incorrect charges, cancellations or failures to collect arising from incorrect information supplied; or temporary unavailability of the system.

Lessio's total liability to the customer, on any cause of action, will not exceed the amounts actually paid to Lessio in the 3 months preceding the event giving rise to the damage.

Nothing in these Terms limits liability that cannot be limited by law, including damage caused wilfully or by gross negligence.

17. Indemnity

The customer undertakes to indemnify, defend and hold harmless Lessio, its directors, employees and suppliers against any claim, damage, expense or legal cost arising from:

• Prohibited use of the service by the customer or anyone on its behalf.
• Breach of any provision of these Terms or of any law applying to the customer.
• Breach of the privacy rights of parents, students, teachers, employees or third parties.
• Content the customer sent through the system.
• Failure to obtain the consents required by law.
• Disputes between the business customer and its own customers, students, their parents, its teachers or its employees.

18. Suspension, restriction and termination

Lessio may suspend, restrict or terminate the customer's access in the following cases:

• A material breach of these terms of use.
• Non-payment not remedied within 7 business days of notice.
• A well-founded concern of unlawful use, fraud or harm to third parties.
• A binding demand from an official body, authority, court or third-party provider.
• An immediate security risk or harm to the operation of the system.

Where possible, Lessio will give advance notice before suspending access, except in security emergencies.

After the engagement ends, access to the system may be blocked. Customer data is retained for 90 days after the engagement ends. During that period a data export may be requested in writing at support@getlessio.com. After 90 days the information may be permanently deleted.

19. Changes to the Terms

Lessio may update these Terms from time to time. A material change will be published in the user interface and/or sent by notice to the email address registered on the account, at least 14 days before the change takes effect. Continued use of the service after the changes take effect will be treated as acceptance of the updated Terms. A customer who does not agree may cancel its subscription before the changes take effect.

20. Governing law and jurisdiction

These Terms are governed by the law of the State of Israel, without applying conflict-of-law rules that would refer to foreign law. Exclusive jurisdiction over any dispute lies with the competent courts of the Tel Aviv district. Nothing in this clause derogates from a consumer's right to choose another competent forum, where the law allows it.

21. Contact